905.451.2000
Service-emergency-care

Emergency Care

North Town Veterinary Hospital is open 365 days per year and 24 hours per day. We are here for all your pet’s needs. It is best to book an appointment with one of our doctors, as this time will be set aside for you within our booking system. If a situation arises where you need to come in for an emergency situation, do not worry as we accept walk-in appointments at any time.

With a walk-in appointment, the owner should be aware that there may be a wait time to meet directly with the doctor. You do have a piece of mind as upon your arrival, your pet will be assessed by one of our trained registered veterinary technicians. This assessment will determine the stability of your pet. Our staff is great at keeping our clients informed during the whole process. Questions can be readily asked and will be friendly answered.

Finally, we do not have a cancellation charge for missed appointments. However, if a client does not come in for their scheduled appointment, this could have resulted in a patient having to wait longer for veterinary care, certainly an area that is concerning to our staff, as well as our clients. If you are unable to come in please phone and any of our team members can assist with rescheduling it for another date and or time.

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North Town Veterinary Hospital is committed to doing everything possible to combat the COVID-19 (coronavirus) outbreak.

As part of this commitment, effective immediately, North Town Veterinary Hospital will be instituting the following precautionary protocol to minimize the risk of COVID-19 transmission.

For the safety of yourself, our staff, and the community we are limiting the amount of clients permitted inside of our building. We have initiated a semi- open door policy to allow one person inside the hospital while your pet is here for a scheduled exam. One person is also permitted inside the hospital for surgical drop offs. Our emergency services remain closed door to clients as our building does not allow for proper social distancing while waiting for the veterinarian. Please call 905-451-2000 when you arrive for your appointment, surgical drop off or emergency service to gain further direction from one of our team members. You can also place an order for pet food through our Online Store by visiting our website.

EMERGENCY CASES

- If possible, please call us at 905-451-2000 to let us know you are on the way so that we can be prepared to meet you upon your arrival at the hospital.

- When you arrive, please stay in your vehicle in our parking lot and call 905-451-2000, and we'll come to you.

- If you do not have a phone or your pet's emergency is immediately life-threatening, please come to the front door and ring the bell.

Thank you in advance for your understanding.